What is the procedure to buy products?
- Select product of your choice from category or search from search box.
- Once you are on the product page select options and click on 'Buy Now' button.
- You can add any number of any products to your shopping cart. You can see the shopping cart any time.
- Once you finalize your shopping, go to checkout option.
- If you are not registered user on our website, you must register yourself with correct information before placing the order. If you are already registered login with your Email and password.
- Select payment and shipping options. If you wish to pay online, make the payment with Credit Card/Debit card, PayUmoney or Net banking.
- There is no need to send confirmation if you see "Thank you" page on our website.
- If you wish to pay offline, select other methods and confirm the order. After making the payments inform us about your payment via mail.
- You will be provided an order number which you can quote for any further communication with us.
How do I get quotation from Mivan Technologies?
- Quotations can be generated online directly through our website in same way as you place order with us.
- Login in to your account or create a new account on our website to go forward.
- Just select products you want to order and add them to your cart.
- Once you add all products click on checkout and select correct shipping and billing address.
- On our website as quantity increase price will decrease. Applicable on special offer products.
Once I make payment in how many days will I receive my order?
- We ship the order on the same working day on which we receive your payment before 4PM if all the products you have ordered are in stock. Please check availability on product page.
- We use best courier service to deliver most of our parcels. In case your area is not served by courier we choose speed post for delivery.
- You should receive the products within 1-3 working days normally after we ship the products. It may even take 6-7 days if you are located at remote location.
- Delivery time depends upon the customers address. We choose the best suitable carrier to your address and send parcels through that.
- In most major cities the order is delivered on next working day. For other location it may take few more days depending upon your location.
- The time quoted by Mivan Technologies is best possible time. It will completely depend upon the courier service to deliver the parcels on time. In case of any delays due to third party carrier Mivan Technologies will not be responsible.
How to get products from our office in Ahmedabad?
- We have a retail storefront at Ahmadabad office.
- All the products listed on our website are stocked at our Ahmedabad office and will be available ready in stock.
- We prefer customers to order items from our website and confirm whether the order is ready for pickup or not and then visit our office for pickup.
- In case the order is not generated through our website customers may need to wait for longer period of time at our office as we give preference to already generated orders.
How to check total amount I need to pay for items I want to order?
- Please generate order on our website and you will come to know total amount including taxes, shipping and discounts.
Can I place orders by phone or email?
- Yes, We accept orders by phone or email. If you found any difficulty of placing order on our website you can call or mail us and book your order.
I do not have credit card, can I still buy products from you?
- Yes, of course. You can deposit Cash/Cheque/DD in our bank account as well as you can transfer funds from your bank account if you have net banking facility. Please check how to pay section.
I want to buy a product from you which is not listed on your website. How can I buy that product along with my order for other items?
- Send us an email on [email protected] with product name which is not listed on mivan.co.in. You can purchase those product on offline mode.
What are the discount options?
- We always try to sell the products at minimum possible price for customers however if you have higher quantities we can provide you suitable discounts. Just increase quantity, price will automatically decrease. Customer can see the quantity vise price by clicking on (I) button.
- (I) button is just near to the product title.
We are conducting a workshop, Can you provide kits for us?
- Yes, We are already providing kits to many individuals and organizations at very competitive prices. For more information contact us with complete details at [email protected].
Can I get products on COD/VPP basis?
- No, We do not support this mode of payment currently.
Does mivan technologies give warranty on products?
- We give warranty of different periods, for most of our products. Please check product page for warranty period.
What is covered under warranty?
- Warranty is provided to ensure that Mivan Technologies provides quality products and continue to improve products against general problems. However due to the kind of products we sell, it’s very easy to blow up the product due to many reasons like improper signals or power supply etc. We provide conditional warranty only in case there is genuine fault in the product.
- Warranty is provided mainly against non proper components/parts used in some products such that the product does not work properly or non proper assembling or manufacturing defects.
- Also warranty is provided for damage occurred during shipping. In this case warranty is provided on all of our products and customers must contact Mivan Technologies within 7 days after receiving the parcel or else the warranty will be void.
- Mivan Technologies is not responsible for improper installation or carelessness of users while handling the products.
How do I claim warranty on my product?
- Many a times customers do not check the product properly and claim warranty on the fully working product. We recommend you to go through all documentation provided by Mivan Technologies for the product. In case even the problem still persists please send write-up of testing procedure that you have applied and the results to our email id [email protected]. Please check our reply with all guidelines. Most probably the problem must be solved.
- Please do not claim warranty until you are very sure that the product is faulty.
- Courier charges or transportation charges is the responsibility of customer.
- In case there is no problems or warranty terms are void Mivan Technologies can ask customer to pay shipping charges for returning the product.
- In case even the warranty is void due to some reason and the product is not damaged permanently we may repair the product and ask customer to pay repair and shipping charges for returning the product.
- Warranty can be claimed only once per order.
- Before returning the product customers should mark the product so that it can be identified. Also send Invoice copy and a small write up via mail or a hardcopy in the package about the problem.
- The products should be returned to "Mivan Technologies AD-55 Bhagyoday Part-1, B/H Devi Multiplex, Naroda, Ahmedabad-382330, Gujarat.
- All communications related to warranty must be sent to our email id [email protected]. We cannot handle such queries on phone. Please quote your order number in all communications.
Will Mivan Technologies suggest products for my application?
- We can suggest products for your application. Please send us a mail on [email protected] for the same.
- Our executives will try to suggest best possible items for your applications.
I have ordered a product which is Not of any use or not required to me. Will Mivan Technologies replace or refund payment if I return the product?
- Customer must inform us via mail in 7 days from the date of good received. We cannot handle such queries on phone as we insist to have written proof of all conversation. Please quote your order number in all communications.
- Mivan Technologies accept this types of queries and provide best possible solution.
- Mivan Technologies may provide full refund or partial refund. Refund will be in the form of bank check or NEFT to customer’s bank A/C or discount coupons. Customer use this coupon to purchase anything from our website.
- Since we provide technology products customers should choose items depending upon their knowledge and understanding about that product. We can try to help as we can for providing basic information but Mivan Technologies is not liable if the customer cannot use that product with their any external circuits/mechanism/application.
- We will try to suggest best possible items for your applications.
How freight (Delivery charge) Calculate ?
- We are taking shipping charge extra in benefit of customers. Shipping charges calculate per kilo grams.
- For example if shipping charges 70 Rs Per kg
- And if total products weight 500 grams then total shipping charge 70 Rs
- And if total products weight 1 Kilo grams then total shipping charge also 70 Rs.
- Also as the weight will increase, shipping charges per kg decrease. Please see the shipping charges.
- You can see the delivery charges by clicking on (i) button just near to the delivery charges.
How to get discount from Mivan Technologies ?
- For discounts please increase quantity of products, price will automatically decrease.
- Customer can see the quantity vise price by clicking on (I) button.
- (I) button is just near to the product title.
Is there any purchase protection on mivan.co.in.?
- 100 % purchase protection is available on mivan.co.in
Damage occurred during shipping. Will Mivan Technologies Covered warranty ?
- Yes warranty is provided for damage occurred during shipping. In this case warranty is provided on all of our products and customers must contact Mivan Technologies within 7 days after receiving the parcel or else the warranty will be void.
How extra shipping charges is in the benefit of customer?
- We are taking shipping charge extra in benefit of customers. Shipping charges calculate per kilo grams.
- For example if shipping charges 70 Rs Per kg
- And if total products weight 500 grams then total shipping charge 70 Rs
- And if total products weight 1 Kilo grams then total shipping charge also 70 Rs.
- Also as the weight will increase, shipping charges per kg decrease. Please see the shipping charges.
- You can see the delivery charges by clicking on (i) button just near to the delivery charges.
How Mivan Technologies refund amount?
- If amount is larger then Mivan Technologies may ask customer for their bank details and transfer the amount on customers bank account.
- If amount is small then refund may be in form of coupon. Customer can use this coupon to their next order.